22 March 2020

    An update from Fisher Funds

    A message from the CEO on how we work during lockdown

    The World Health Organisation has described Covid-19 as “The defining health issue of our time”. The coronavirus outbreak continues to impact the way we live, and now work.

    Following the recommendation from the New Zealand Government, the Fisher Funds office will be closed from Tuesday 24 March until further notice. We have been well prepared for this scenario and all of our team are able to effectively work from home. Our business will continue to be fully operational.

    Service and Support

    We are committed to supporting you, however given the high volume of calls due to this unprecedented situation, we ask that you self serve if you can with the options below and then if you still need us please email us rather than call us. 

    • Check your balance and make account changes at Fisher Funds Online

    • You’ll find answers to some of our most Frequently Asked Questions regarding the impact of the coronavirus outbreak here.

    Weathering the storm

    I can assure you that Fisher Funds is a strong and stable business and well-positioned to weather this storm. The only difference you may notice is that our service levels have reduced, meaning you may be waiting longer for our teams to answer the phone or respond to your message. This is a result of the swift increase in demand for our teams, who are speaking to thousands of extra clients every week.

    While there is no question that these are highly unusual times, our investment team is operating as normal. This means they continue to identify and assess both risks and opportunities and make portfolio adjustments to optimise your investments.

    At this unsettling time, I’d like to remind you that the Fisher Funds Investment Team is a group of highly skilled experts with significant experience investing in challenging economic conditions, including the most significant event in recent history, the Global Financial Crisis.

    Safety is paramount

    Like most of New Zealand we are doing everything we can to keep clients and our own team safe. We will continue to monitor the situation and act accordingly, while still serving you, our clients as best we can.

    On behalf of all the whole team at Fisher Funds, we hope you, your teams and families stay healthy.

    Bruce McLachlanChief Executive Officer