Update: 12 August 2020

Given the latest COVID-19 update our whole team are now working from home. We’ve worked successfully this way before and know our organisation remains fully functional. Our Client Services team are available to answer any questions you have, although you may reach them faster by email. You can also check the balance of your account and make changes to your investment, such as updating your tax rate through Fisher Funds Online. We hope you and your family stay safe. 

Fisher Funds strives to deliver great service for our investors but sometimes things may not go to plan. That's why we have a process in place to help resolve any issues you may have.

If you think there is something we can do better, are dissatisfied with our products or services, or with a distributor or service provider acting on our behalf, we would like to hear about it.

We explain here what to do and who you can talk to. All complaint handling services are free to use.

Contact us first to discuss the issue

You can phone us on 0508 347 437 or write to:

The Compliance Manager
Fisher Funds Management Limited
PO Box 33549
Auckland 0740

Or email us.

If the matter is unresolved...

You can refer your complaint to our Dispute Resolution Scheme provider who is an independent complaint arbitrator.

Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145
0800 347 257 or 04 472 FSCL (04 472 3725)
» Visit their website
» Email Financial Services Complaints Limited

If the matter is unresolved and if your complaint relates to our managed funds...

You can contact our Supervisor:

Trustees Executors Limited
Level 7, 51 Shortland Street
PO Box 4197, Auckland 1140
0800 848 783
» Visit their website
» Email Trustees Executors Limited

Is there anything we
can help you with?

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