We strive to make it easy for you by:
- Providing multiple ways for you to contact us.
- Getting you to the right person quickly.
- Sharing information with you in a way that's easy to understand.
- Explaining how long things will take and keeping you up to date.
We will treat you with respect by:
- Taking the time to listen and understand what you need.
- Taking care of your information and protecting your privacy.
- Acknowledging when we have made a mistake and working to put it right.
- Providing a prompt and free complaints handling service
In return, we ask that you:
- Treat our team with respect and be considerate towards them.
- Work with us and provide any information that is requested so that we can provide the service that you need.
