We’re excited to let you know that we’ve been recognised for delivering outstanding customer service in the Reader’s Digest Quality Service Awards, topping the KiwiSaver Provider category to receive the gold award.
This prestigious award highlights the companies that truly understand and value client needs. We’re very proud to receive this award, and our team continue to strive to provide our clients with the best possible service to help them achieve their ambitions.
"Our clients’ ambitions are at the heart of everything we do as a KiwiSaver provider, and we thank the Kiwis that voted for us. This award, along with our Reader’s Digest Most Trusted KiwiSaver Provider, and our Canstar Outstanding Value KiwiSaver Scheme is amazing recognition for the effort that our team put in."
Cath Lomax, Fisher Funds Chief Client Officer
How the Quality Service winners were selected
Reader’s Digest commissioned independent market research agency Catalyst to survey a representative sample of 1,568 New Zealand adults. Respondents were asked to nominate a service provider they have used in up to 31 categories.
Survey respondents were asked to rank their experience on the listed companies according to these questions:
Personalisation – How well was the company able to provide them with an individualised client experience?
Understanding – How effectively was the company able to demonstrate a genuine insight into their needs?
Simplicity – How quick and easy was the process of dealing with the company?
Satisfaction – To what level did the company meet or exceed their expectations?
Consistency – Did the company deliver ongoing quality service?