We’re incredibly proud of our Client Services Team, who won a total of ten awards at this year’s CCNNZ/CRM Contact Centre awards – including being first for Customer Service (for a Contact Centre with less than 50 people).
Running since 1997, the CRM Contact Centre Awards honour outstanding client service across a range of industries throughout New Zealand. This year marks the ninth time our team has entered the awards, and their continual focus on improvement and delivering great outcomes for our clients continues to shine through.
We couldn't be prouder of the team's dedication, passion, and success. Here’s a look at the well-deserved awards they brought home:
Diamond Award (1st Place) – Contact Centre less than 50 people
Financial Support Services of the Year
Diamond Award (1st Place) – Outbound Business to Consumer Customer Care
Diamond Award (1st Place) – Live Chat
Diamond Award (1st Place) – Omni Channel
1st place for Web/Email Customer Service
CCNNZ Multimedia Agent of the Year – Marc Van Zuilen
Inbound Agent of the Year – Sam Wijtkamp
Outbound Agent of the Year – Andrea Harris
Silver Award (3rd Place) – Social Media
As always, our award-winning team are ready to help with any questions you may have, you can drop us an email, chat to us online or call us on 0508 347 437.
