Consumer NZ People’s Choice KiwiSaver Provider — that’s us!
05 July, 2016
Last month was exciting for the team at Fisher Funds. We were named winner of the Consumer NZ People's Choice KiwiSaver provider award. The Consumer NZ survey compares all providers on a range of performance measures: easy access to information, response to enquiries, investment returns and overall satisfaction.
We achieved an overall satisfaction rating of 67% compared with the industry average of 48%. Derek Bonnar, General Manager Business, Consumer NZ said the winner had to be a "standout performer in customer satisfaction to achieve People's Choice status" and that "Fisher Funds could be proud of their performance".
We hit some home runs and scored particularly well relative to other KiwiSaver providers in the key areas of fees and charges, investment returns, and keeping customers updated about their investments.
With the recent media focus on KiwiSaver providers we're glad that you think the service we're providing is top notch. We want to be involved with clients every step of the way, on what is often a long and unpredictable journey, and we're thrilled and honoured that you want us there with you. To win this award so resoundingly is humbling and we thank you, our clients, for your continued support.