Our amazing Client Service team has done it again – winning an incredible 11 awards at this year’s CCNNZ/CRM Contact Centre Awards, including securing the top spot for Customer Services in NZ (for a Contact Centre with less than 50 people).

This is the eighth year our team have entered the awards, each year striving to deliver exceptional service to our clients, so we can help them to achieve their ambitions.

The nationwide CRM awards focus on seeking out the best client service delivered by contact centre teams over telephone, email and live chat.

We’re incredibly proud of our hard-working team who came home with the following awards:

• 1st for Customer Service in New Zealand (Contact Centre with less than 50 people)

• 1st place for Outbound Business to Consumer – Customer Care

• 1st place for Web/Email Customer Service

• 1st place for Live Chat

• 1st place for Omnichannel

• Industry Sector Award - Financial Support Services

• Customer Contact Manager of the Year – Mo Odedra

• Customer Contact Trainer of the Year – Brianna Hughes

• Inbound Agent of the Year – Rendell Iki

• Outbound Agent of the Year – Jimmy Walker

• Gold award for Social Media

As always, our award-winning team are ready to help with any questions you may have, you can drop us an email, chat to us online or call us on 0508 347 437.